CUSTOMER SERVICE REPRESENTATIVE
Join True Shot Ammo and be part of a dynamic team committed to providing unparalleled customer service and driving future growth.
Customer Service Representatives are the frontline ambassadors of True Shot Ammo, responsible for effectively and positively resolving customer issues and inquiries.
Firearms and ammunition knowledge is a definite plus, but not required to apply. Dedication to customer satisfaction is essential.
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Job Details:
- Pay: $15-16 per hour
- Employment Type: Full Time
- Schedule: Monday-Sunday
Essential Duties/Responsibilities:
- Assist customers by providing product and service information
- Manage a high volume of incoming calls and service inquiries
- Process transactions accurately
- Generate sales leads and cultivate new and returning customers
- Resolve customer complaints promptly by providing appropriate solutions and alternatives
- Identify and assess customers’ needs to achieve satisfaction
- Open and maintain customer accounts
- Recommend potential products or services by analyzing customer preferences
- Assist with order placement, refunds, and exchanges
- Capture payment information and essential customer details
Job Requirements:
- Proven experience in customer support or as a Customer Service Representative
- Strong phone contact handling skills and active listening
- Excellent communication and presentation abilities
- Ability to multitask, prioritize, and manage time effectively
- High School Diploma or equivalent
Benefits:
- Health insurance
- Paid time off
- 401(k) plan
- Life insurance
GUN SHOW ASSISTANT
As a Gun Show Assistant, you will be one of the many faces of True Shot Ammo. You will travel to events both in and around Arizona providing enjoyable and informative experiences for customers that serve as the basis for long-term relationships. You will be responsible for preparing inventory, loading and driving a 30-foot box truck, staging booths at events, engaging with customers and making sales, and returning inventory to the warehouse.
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Job Details:
- Pay: $15/hr+
- Employment Type: Part Time
- Schedule: Thursday-Monday
Essential Duties/Responsibilities:
- Assisting the Gun Show Manager in all tasks including but not limited to:
- Assembling pallets of products for events
- Loading, driving, and unloading the box truck
- Setting up, operating, and tearing down the events booth
- Organizing products for storage after events
- Effectively managing a high volume of customers and ensuring customer satisfaction.
- Responsibly managing both credit card and cash payments.
- Thinking strategically to maximize sales and profit
- Traveling to events both in and outside of Arizona.
Job Requirements:
- Ability to multi-task, prioritize and manage time effectively
- Excellent communication and presentation skills
- Customer focus mindset
- Strong verbal skills and active listening
- High School Diploma or equivalent
- Must be able to lift product weighing up to 50lbs
- Must have valid driver’s license
- Past box truck driving experience is not required but preferred
- Knowledge of ammunition and firearms is not required but preferred
