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CAREERS at True Shot



True Shot Ammo was founded in 2016 in Tempe, Arizona. The management team combined a passion for business with a love of shooting, and created a tight knit culture of dedicated employees who go above and beyond. Customers look to True Shot Ammo to provide the best ammo deals, fast and affordable shipping, and first-in-class customer service.

True Shot Ammo provided exceptional value to its customers which led to a rapid expansion. The company is the largest ammunition retailer in the state, and one of the largest in the country.

True Shot Ammo is planning for future growth by doubling its warehouse, retail, and office space, and hiring for multiple positions to ensure continued success in serving its valued customers.


Join True Shot Ammo and be part of a dynamic team committed to providing unparalleled customer service and driving future growth. Customer Service Representatives are the frontline ambassadors of True Shot Ammo, responsible for effectively and positively resolving customer issues and inquiries. Firearms and ammunition knowledge is a definite plus, but not required to apply. Dedication to customer satisfaction is essential.

Job Details:

  • Pay: $15-16 per hour
  • Employment Type: Full Time
  • Schedule: Monday-Sunday

Essential Duties/Responsibilities:

  • Assist customers by providing product and service information
  • Manage a high volume of incoming calls and service inquiries
  • Process transactions accurately
  • Generate sales leads and cultivate new and returning customers
  • Resolve customer complaints promptly by providing appropriate solutions and alternatives
  • Identify and assess customers’ needs to achieve satisfaction
  • Open and maintain customer accounts
  • Recommend potential products or services by analyzing customer preferences
  • Assist with order placement, refunds, and exchanges
  • Capture payment information and essential customer details

Job Requirements:

  • Proven experience in customer support or as a Customer Service Representative
  • Strong phone contact handling skills and active listening
  • Excellent communication and presentation abilities
  • Ability to multitask, prioritize, and manage time effectively
  • High School Diploma or equivalent


    • Health insurance
    • Paid time off
    • 401(k) plan
    • Life insurance

Employment Application

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