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HOW CAN WE HELP?

CUSTOMER SERVICE

FREQUENTLY ASKED QUESTIONS

Have questions? Check out the tabs below for self-service.

Don’t see what you’re looking for?

Drop us a line at [email protected] or call us at (888)736-6587.

Chat with one of our Customer Service Representatives now:

Do you sell firearms or accept transfers?
While we love firearms, we do not sell them or accept transfers any longer. But feel free to contact us for a recommendation on our favorite places to purchase or transfer a firearm.
How can I track my order?

Visit our Order Status page. Don’t want to deal with it? You can always call us at (888)736-6587 or email us at [email protected].

Do you have a minimum Order Quantity?

Nope. Feel free to order anything you want in any quantity you want.

Do you Offer Free Shipping?

Join our True Shot Ammo Rewards program. For only $99 per year, you will get free shipping for the next 12 months!

Do you offer discounts?

Yes! We feel our pricing is amongst the best you will find anywhere online or instore. Check out our Flash Sales page for on-sale ammo! Also, make sure to sign up for our emails to be among the first to get notified of our daily deals.

Can I pick up my order at your store/warehouse?

Absolutely! We have a retail store in Tempe, AZ and would love to give you a tour of our facility. Just ask!

What major credit cards do you accept?
We accept American Express, Discover, MasterCard, and Visa. When you fill out the payment information on your order you will need to provide the complete credit card number, expiration date, credit card security code, and the full name of the person the card is issued to.
Do you accept PayPal or wire transfers?
We currently do not accept PayPal or wire transfers at this time.
Do I have to pay Sales Tax?
Sales tax will be charged for States that require it for online sales.

Return Policy

True Shot Ammo wants your shopping experience to be the best in the business. For that reason, we offer a 30-day satisfaction guarantee. If you are not completely satisfied with your order, simply return the unused item(s) including all original packaging at your expense within 30 days of purchase for a refund on that item. Please read the details below as some restrictions apply. There is no need to contact True Shot Ammo prior to returning an item as a return authorization number is not required. Shipping, insurance, and additional handling options are non-refundable.

Sales Items

If you purchase an item from True Shot Ammo while it is on sale and you are not completely satisfied, it may be returned within 30 days for a refund for that item. The merchandise must be unused and all original packaging must be intact to receive a refund. Shipping, insurance, and additional handling options are non-refundable.

Damaged Item

Prior to shipping, True Shot Ammo inspects every item ordered to ensure quality and accuracy. If you receive a damaged item, you must contact True Shot Ammo Customer Service within 3 days of receipt. Please keep the box and all packaging material as this will assist in expediting a replacement item.

SUBMIT RETURN

Wrong/Defective Item

If you receive the wrong item please contact True Shot Ammo Customer Service. If you receive an item with a manufacturer defect and it is within 30 days of purchase you may contact True Shot Ammo Customer Service. If more than 30 days have passed please contact the manufacturer for technical support. Each brand True Shot Ammo offers has a detailed website with contact and support information available. If you have any questions regarding a manufacturer’s website or contact information, feel free to contact True Shot Ammo Customer Service.

SUBMIT RETURN

Promotions

If you receive a free gift with your purchase and decide to return your order, please send the free gift back with your return. Free Gifts which are not returned will be billed to you by deducting its’ value from your refund.

Exchanges

True Shot Ammo has an easy exchange program. If you’ve ordered an item that doesn’t work for your application, follow these easy steps to exchange the item. Simply login to your account and place a new order for the item you need. Due to the rapid changes in True Shot Ammo’s inventory, it is best to place a new order as soon as possible to ensure availability. At your convenience, return the item you don’t want for a full refund. Our mailing address is located on the bottom of the packing slip received with your order. Keep in mind you have 30 days to return an item. Once the returned item is received by True Shot Ammo, a refund is applied and your exchange is complete.

SUBMIT RETURN

Refunds

True Shot Ammo processes refunds once your returned item(s) have been received and inspected by our returns department.

MAIL YOUR RETURN TO:

True Shot Ammo
Attn: Returns
1950 E. 3rd St.
Suite 103
Tempe, AZ 85281

How safe is my credit card and personal information on your website?

We want to make sure your personal information is safe and secure. To that end we safeguard sensitive information, like your credit card by using encrypting technology and using a secure gateway to process your credit card. Furthermore, only employees who need your information to complete a specific task will have access to your information. We do not sell your information to any third parties. Our servers, where personal information is stored are kept in a secure environment. If you have any questions or concerns about your security, our terms of service or our privacy policy, please call us at (888)736-6587.

Returns Contact