Job Title: Retail Sales Associate 

Location: Tempe, Arizona

Department: Retail

Job Type: Full & Part Time

Reports to: Retail Lead & Retail Manager

Job Overview:

We are seeking a dynamic and customer-oriented individual to join our team as a Retail Sales Associate (Ammo Coach). As a pivotal member of our retail establishment, you will play a crucial role in delivering exceptional customer service, driving sales, and maintaining a welcoming, organized environment for our patrons. Retail Sales Associates must be able to effectively communicate the uses, effects, and performance of all products sold here at True Shot Ammo. Customers don’t always know what they need or want and rely on the retail team members to guide them in the correct direction. Success will be acquired by mingling with and building a rapport with the customers. If you have a passion for
sales, excellent communication skills, and a knack for fostering positive customer relationships, we want to hear from you.

Job Responsibilities:

●      Customer Service

Greet customers warmly and ascertain their needs. Assist customers in locating
products, providing recommendations, and answering inquiries about merchandise. Strive to exceed customer expectations by delivering exceptional service at all times.

●      Sales Generation

Actively engage with customers to promote and sell products. Utilize product knowledge and sales techniques to drive revenue and meet or exceed sales targets. Maintain awareness of current promotions, discounts, and sales incentives to maximize opportunities for upselling and cross-selling.

●      Product Knowledge

Develop a comprehensive understanding of our product offerings, including features, benefits, and pricing. Stay informed about industry trends and product developments to effectively communicate product information to customers and address any concerns or questions they may have.

●      Merchandising

Ensure that merchandise is properly displayed, organized, and stocked on shelves and racks. Assist with inventory management tasks, including restocking shelves, monitoring product levels, and conducting regular inventory counts. Collaborate with team members to create visually appealing displays that highlight featured products and drive sales.

Restocking pallets and the wall with ammo to provide a smooth opening for the retail crew in the morning.

●      Cash Handling

Process sales transactions accurately and efficiently using cash registers or
point-of-sale (POS) systems. Handle cash, credit cards, and other forms of
payment in accordance with company policies and procedures. The Retail Lead or Retail Manager will balance the cash registers at the end of each shift and
maintain accurate records of transactions

 ●      Store Maintenance

Contribute to the cleanliness and tidiness of the store by performing routine cleaning tasks, such as sweeping, dusting, cleaning the bathroom, and organizing product displays. Assist with opening and closing procedures as needed, including securing the premises, setting up signage, and preparing the store for business.

●      Customer Experience

Foster a positive and welcoming atmosphere for customers by providing friendly and courteous service. Listen actively to customer feedback and address any concerns or complaints in a professional manner. Strive to create memorable shopping experiences that encourage repeat business and customer loyalty.      
Develop strong, ongoing relationships with prospects and customers

Qualifications:

·       Previous experience in retail sales or customer service preferred.

·       Strong interpersonal skills and ability to communicate effectively with customers and team members.

·       Enthusiasm for sales and a willingness to learn about products and sales techniques.

·       Ability to work in a fast-paced environment and adapt to changing priorities.

·       Attention to detail and ability to maintain accuracy in cash handling and inventory management.

·       Flexibility to work a varied schedule,
including evenings, weekends, and holidays.

·       High school diploma or equivalent qualification required; additional education or training in retail management or sales is a
plus.

True Shot Ammo, founded in 2016 in Tempe, Arizona, combines a passion for business and shooting sports to create a dedicated, tight-knit team. Known for offering the best ammo deals, fast shipping, and exceptional customer service, True Shot Ammo has grown into one of the largest ammunition retailers in the United States.

As we continue expanding our brand nationwide, we are looking for an organized and motivated Event Coordinator to help execute industry events, trade shows, competitions, and brand activations.

Position: Event Coordinator

Location: Tempe, AZ

Job Type: Full-Time

Reports To: COO

About the Role

The Event Coordinator is responsible for planning, organizing, and executing events that promote the True Shot Ammo brand and generate new business opportunities. This role manages everything from logistics and vendor coordination to on-site event staff leadership.

The ideal candidate is highly organized, comfortable managing multiple moving parts, and thrives in fast-paced environments.

Key Responsibilities

Plan and coordinate company participation in trade shows, shooting competitions, vendor expos, and promotional events.

Manage event logistics, including travel, accommodations, permits, and vendor coordination.

Lead on-site event teams, including True Shot Ammo staff, temporary workers, and volunteers.

Coordinate event setup, operations, and teardown.

Work closely with sales and marketing teams to align event strategy with company goals.

Manage promotional displays, branded materials, and event equipment.

Track event budgets and expenses.

Maintain an organized calendar of upcoming events.

Represent True Shot Ammo professionally at public events and industry functions.

Evaluate event success through post-event reporting and feedback.

Qualifications

2+ years of experience in event coordination, marketing, or project management preferred.

Strong organizational and communication skills.

Ability to lead teams in fast-paced event environments.

Willingness to travel frequently and work evenings or weekends when events require.

Familiarity with firearms, ammunition, or shooting sports strongly preferred.

Proficiency with Microsoft Office.

Valid driver’s license required.

Ability to lift up to 40 lbs and assist with event setup.

Experience driving large vehicles such as box trucks is a plus.

What We Offer

Competitive salary based on experience

Health, dental, and vision insurance

401(k) with company match

Employee discounts

Opportunities for advancement in a rapidly growing company

Fast-paced, team-oriented work environment

Work Location

Tempe, Arizona. Frequent travel required for events.

True Shot Ammo, founded in 2016 in Tempe, Arizona, combines a passion for business and shooting to
create a dedicated, tight-knit team. Known for offering the best ammo deals, fast and affordable
shipping, and exceptional customer service, True Shot Ammo has grown rapidly to become the largest
ammunition retailer in Arizona and one of the largest in the U.S. The company is expanding its
operations by doubling warehouse, retail, and office space and hiring for multiple positions to support
continued growth.

Position: Warehouse Associate (Pick & Pack)
Reports To: Warehouse Manager / Assistant Warehouse Manager
Job Type: Seasonal, Part-Time, Full-Time
Starting Pay: $15.00 per hour
Nature of Work:
Efficiently and accurately pick, pack, and prepare customer orders for shipment in a fast-paced, climate-
controlled warehouse environment.

Essential Job Functions:

• Pick and pack customer orders from product racks.
• Prepare orders for shipment by building sturdy and uniform pallets.
• Replenish robot hoppers with carton bundles as needed.
• Maintain a clean and organized facility, including sweeping, mopping, and emptying trash.
• Adhere to all safety rules and regulations.
• Perform additional duties as assigned.

Knowledge, Skills, and Abilities:

• Language: Proficiency in reading and writing English.
• Technology: Basic computer skills for navigating shipping software.
• Experience: Previous warehouse experience preferred.
• Equipment Use: Operate pallet jacks, tape machines, void filler dispensers, and touch screen monitors.
• Physical Requirements:

Scope of Position:

This position reports directly to the Warehouse Manager and Assistant Warehouse Manager.
Responsibilities include rotating between picking and packing duties. No supervisory responsibilities are
included in this role.

Working Conditions:

• Climate-controlled warehouse environment.
• Exposure to heavy moving equipment and automated machinery.

Major Accountabilities:

• Accurate and timely shipment processing.
• Maintaining a clean and safe work area.
• Adherence to OSHA warehouse safety guidelines.
• Professional appearance and hygiene, including proper uniform usage.
• Positive employee relations.
• Compliance with company policies and procedures.

Schedule:

• Full-Time: Monday–Saturday, 8:30 AM–5:00 PM, with rotating Saturdays.
• Part-Time/Seasonal: 4 hours per day throughout the week, with rotating Saturdays.

Work Location:
Tempe, AZ 85288 – Reliable commute or relocation preferred.

Experience and Language Requirements:

• Warehouse Experience: 1 year (Preferred)
• Language: English proficiency (Preferred)

Benefits:

• 401(k)
• Employee discounts
• Flexible schedule
• Health insurance

Work Remotely: No

As a Gun Show Assistant, you will be one of the many faces of True Shot Ammo. You will travel to events both in and around Arizona providing enjoyable and informative experiences for customers that serve as the basis for long-term relationships. You will be responsible for preparing inventory, loading and driving a 30-foot box truck, staging booths at events, engaging with customers and making sales, and returning inventory to the warehouse.

Job Details:

• Pay: $15/hr+
• Employment Type: Part Time
• Schedule: Thursday-Monday

Essential Duties/Responsibilities:

• Assisting the Gun Show Manager in all tasks including but not limited to:
• Effectively managing a high volume of customers and ensuring customer satisfaction.
• Traveling to events both in and outside of Arizona.

Job Requirements:

• Ability to multi-task, prioritize and manage time effectively
• Excellent communication and presentation skills
• Customer focus mindset
• Strong verbal skills and active listening
• High School Diploma or equivalent
• Must be able to lift product weighing up to 50lbs
• Must have valid driver’s license
• Past box truck driving experience is not required but preferred
• Knowledge of ammunition and firearms is not required but preferred

Join True Shot Ammo and be part of a dynamic team committed to providing unparalleled customer service and driving future growth.

Customer Service Representatives are the frontline ambassadors of True Shot Ammo, responsible for effectively and positively resolving customer issues and inquiries.

Firearms and ammunition knowledge is a definite plus, but not required to apply. Dedication to customer satisfaction is essential.

Job Details:

• Pay: $15-16 per hour
• Employment Type: Full Time
• Schedule: Monday-Sunday

Essential Duties/Responsibilities:

• Assist customers by providing product and service information
• Manage a high volume of incoming calls and service inquiries
• Process transactions accurately
• Generate sales leads and cultivate new and returning customers
• Resolve customer complaints promptly by providing appropriate solutions and alternatives
• Identify and assess customers’ needs to achieve satisfaction
• Open and maintain customer accounts
• Recommend potential products or services by analyzing customer preferences
• Assist with order placement, refunds, and exchanges
• Capture payment information and essential customer details

Job Requirements:

• Proven experience in customer support or as a Customer Service Representative
• Strong phone contact handling skills and active listening
• Excellent communication and presentation abilities
• Ability to multitask, prioritize, and manage time effectively
• High School Diploma or equivalent

Benefits:

Health insurance

Paid time off

401(k) plan

Life insurance